FAQS

FAQS

Orders & Shipping

Where is my order?
   Tracking your HEYDUDE shoes order is fast and easy! Simply click on the link below for up-to-date tracking information on your order.
How long does it take to receive my order?
   Orders with standard ground delivery will have a transit time of 3-7 business days. Please allow 1-2 business days for processing.
   Orders with expedited shipping delivery, placed by 1:00pm EST, will have a transit time of 3 business days. Please allow 1 business day for processing.
Do you ship internationally?
   International shipping is not currently available on HEYDUDE shoes. For full details on the HEYDUDE shoes Shipping Policy, please click on the link below.
   HEYDUDE shoes Shipping Policy
What if I was shipped the wrong merchandise?
   If you received a different item than what was ordered: Please contact customerservice@heydudeusa.orgPlease be prepared to send photos of the items
How do I get free shipping?
   If your order value is greater than $60, you automatically get Free Shipping.

Returns & Exchanges

What is your refund policy?
    All approved online returns, made within 45 days of the delivery date, will be issued a refund to the original form of payment. For more information please 
    review our Returns Policy.
Can I return my shoes?
    We accept returns of unworn, unwashed, or defective merchandise within 45 days of date of delivery. For full return policy, please click here.
    To initiate a return, please click here.
Does HEYDUDE shoes offer a Return Label?
    Yes, you can start your return here and you'll receive a printable prepaid return label.
I purchased my shoes at an authorized retailer and need to return/exchange them, will HEYDUDE shoes provide a return label?
    No, please contact the retailer you purchased your shoes from for any returns or exchanges.
I received my order as a gift and I would like to return it.
    Please visit our return center. You will select 'Returning a Gift' and follow the prompts. You may exchange for a different item, but if requesting a refund, Please note that it will be returned on original payment.
Can I return or exchange a gift card?
    The purchaser can make the request for the purchased value or unused balance. Refunds can only be returned to the original payment method. Please contact customer service for assistance.

Payments

What form of payments does HEYDUDE shoes accept?
   HEYDUDE shoes accepts payments made with Visa, Mastercard, American Express, and Discover. Additional forms of payment include Amazon Pay, Pay Pal, Apple Pay, Google Pay, Shop Cash and Afterpay.
How does AfterPay work?
   Afterpay’s Buy Now, Pay Later program will automatically split the purchase amount into 4 payments over 6 weeks, using your credit or debit card. All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks from your selected payment method.
Does HEYDUDE shoes offer price adjustments?
   HEYDUDE shoes is committed to offering you exclusive offers and promotions, which may change on a daily basis. Due to our constantly changing exclusive offers and promotions, we do not offer post-purchase price adjustments on any items purchased.
   Exclusive offers and promotion sale codes are only applicable during the time displayed for the sale. We do not offer rain checks on items that are out of stock during any sale or promotional period.
Will sales tax be charged?
   Yes!
   Sales tax will be assessed as required by the state and applied to purchases where applicable by law.
Are shipping charges refundable?
   It is the customer's responsibility to pay for shipping charges. Shipping charges are non-refundable in the case of returns, and HEYDUDE shoes reserves the right to deduct shipping charges from refund.

General

Do your shoes run true to size?
   Some of the HEYDUDE Shoes styles may run smaller or larger than others in our collections. It is recommended to read the suggested sizing tips on each product page. Please click on the link below to view the Conversion Chart.
   Size Guide
Do your shoes come in half sizes?
   Currently all HEYDUDE shoes are only offered in full sizes. It is recommended to read the suggested sizing tips on each product page. Please click on the link below to view the Conversion Chart.
   Size Guide.
How much do the shoes weigh?
   HEYDUDE shoes weight start at only 5oz (150 grams), so about the same as a couple of pairs of socks!
How do I clean my shoes?
   For instructions on cleaning your Canvas shoes, please click here: Canvas Cleaning Guide.
   For instructions on cleaning your Suede shoes, please click here: Suede Cleaning Guide.
Is there a warranty policy?
   Yes, HEYDUDE shoes warrants all footwear to be free of defects in material or workmanship for a period of sixty (60) days from the original date of purchase, when purchased from www.heydudeusa.org
   Click here to view our Warranty Policy.
What is considered a manufactured defect?
   The warranty covers defects of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.
   HEYDUDE shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. By purchasing our products you agree to these terms.
   For warranty information please click the link below to see the HEYDUDE shoes Warranty Policy.
Want to become an influencer?
   Love HEYDUDE shoes? Apply to be a part of our influencer program. Someone will contact you directly to discuss the opportunity if they think you are the right fit. Please email your media kit and social media handles to social@heydudeusa.org
Are there any restrictions on an item(s) purchased during holiday or special promotions?

All promotions are subject to terms and conditions and restrictions may apply.

How do I unsubscribe from text messages?

By enrolling in text messages, you agreed to receive recurring automated promotional and personalized marketing text messages from HEYDUDE at the cell number used when signing up. Consent is not a condition of any purchase. At any time, you can reply to any text with HELP for help or STOP to cancel. Message frequency varies. Message and data rates may apply. For more information please visit Term & Conditions and Privacy Policy.

What is the official website address?

Our official website address in the United States is heydudeusa.org. This was recently updated from heydudeusa.org for ease of use.